Session 1 Wednesday, June 03, 2009 8:30 to 9:15	Network Cost Recovery in an IP Packet-based World, Pat Chirco, NECA This workshop will discuss the challenges of recovering network costs in an IP Packet-based world. The workshop will address the historical importance of access charges in network cost recovery, the deployment of multi-purpose networks to handle combined voice, data, and video services, the changing profile of network users, and the potential need for a new model for network cost recovery. Available Space (30) Practical Approach to Compliance with the FTC´s Red Flag Rules, Eileen Bodamer, Bodamer Consulting, LLC This session will discuss the common types of identity theft identified by the FTC. We will take a practical approach to how telephone companies can protect themselves and their customers from identity theft as outlined in the Red Flag Rules. Available Space (30) IPTV - Integration, Integration, Integration, John Rothwell, Falcon IP/Complete The challenges of IPTV continue. Providers´ migration to triple play services remain delayed as consumer demands increase. Integration, support and professional service will be the key to a successful IPTV launch. Key points to be covered are the ""Options for IPTV Deployment"", the ""How To"" for conquering IPTV Deployment, and ""the Final Outcome- Successful Complete Integration"". Available Space (30) Navigating New GPS Technology - Shortcuts for Improved Management, Tom Nation, Mapcom Systems GPS technology and its uses within telcos has expanded dramatically in recent years. This session will explore how managers can utilize GPS technology to maintain tighter control over assets and expenses, while enhancing customer service and the bottom line. Available Space (30)
Session 2 Wednesday, June 03, 2009 9:30 to 10:15	How Can the USDA, Dept of Rural Development Help your Company, Tom Jensen, USDA Join Tom for a session that will provide companies up-to-date information on what the USDA, through the RUS grant process can provide to your companies. Available Space (30) Getting Back to the Basics: Marketing’s Impact on Customer Retention, Robin Schuster, Quintrex Data Systems In a highly competitive environment, the challenge of gaining new customers has become even greater. This has made it more important than ever to maintain your current customer base and identify new revenue streams within it. Customer service efforts focused on unique & individual customer needs create a lasting impression that makes it difficult for established customers to move away from your service. While you shouldn’t abandon your external marketing strategies, getting back to the basics can make a positive impact on your bottom line. Available Space (30) IPTV 2.0 and the Connected Home, Steve McKay, CEO, Entone OTT - Over-the-Top services (including online versions of tv shows, you-tube & internet video series) are creating a serious threat to pay TV services of cable, satellite and Telcos. This session will show you how you can embrace these OTT services and enhance the value of your managed video services. Available Space (30) Unified Access Infrastructure - Is it Important, Geoff Burke, Calix Come join Geoff to explore the new developments that are enabling a unified access infrastructure and discuss its benefits. Available Space (30)
Session 3 Wednesday, June 03, 2009 10:30 to 11:15	Broadband Stimulus Opportunities, John Kuykendall, JSI Is there really such a thing as free money? The broadband stimulus legislation that was signed into law in February provides for over $7 billion in funds for broadband deployment, with most of the funds available in the form of grants. Two agencies – NTIA and RUS – are responsible for allocating the funds. This presentation will explore various opportunities for NYSTA member companies to obtain the funds, provide guidance on how to apply for the broadband grants and assist companies in developing a strategy to ensure that they are in the best position to obtain the grants. Available Space (30) The Future of Voice Communications: Applications, Applications, Applications! Matt Byrd, Metaswitch Service providers are focusing on delivering advanced applications to customers. This session will discuss advanced aplications, including 2.0 mash-ups, the integration of voice and web-based applications to enable services like click to dial via popular web pages; advanced voicemail; hosted PBX; and anywhere/antime communications services. Available Space (30) Cost Effective IPTV Services for the Independent Telco: Rod Ballard, Power & Tel. Supply Video Services are an integral part of any triple-play deployment. This session will provide information on considerations necessary to successfully design and deploy an end-to-end IPTV Network. Available Space (30) FTTX Deployment - Outsoourcing - What are the Pitfalls to Avoid & How to Succeed, TJ McGuire, AFL Network Services Fiber to the home deploment is an intricate and time-consuming activity that, in many cases would need to be outsourced. Come find out what to look out for when hiring and managing subcontractors throughout the planning and implementation of a FTTH project. Available Space (30)